Terms and Conditions

Making a purchase could not be easier, just browse our product pages, and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to satisfy your order.
Best Electrical Supplies reserves the right to vary their prices at any time.
Installation - All dimensions quoted are approximate and should be checked with the manufacturer before installation.  Once a product has been installed it cannot be returned unless of a fault.
Payment Terms –
We only accept Debit and Credit cards for online orders.  We do not charge for any item until it is ready to be shipped out.
Pictures & Pricing –
Images are for illustration purposes only.  Styles and colours may vary.  E & O E (Errors & Omissions Excepted).  Any errors that may occur which could result in an incorrect price on the website will not be fulfilled.  We will contact you to advise if this occurs.
Prices quoted are for purchase made through our website only.  In store Prices may vary.

Delivery Timescales and Costs –
Orders can be placed on our site 24 hours a day, 365 days a year.  Orders placed after 2pm will be processed the next working day excluding Bank Holidays and Weekends. 
Delivery charge of £7.95 +VAT for standard delivery and £12.50 +Vat for Next day delivery if ordered before 2pm..  Free standard delivery on orders over £100.00 + VAT.  Standard delivery timescales are 2 to 3 working days from payment being debited from your account.  All delivery times are estimated and we can not be liable for your order once it has been shipped via courier. We will not be held responsible for late, short or no delivery from the courier service as this is out of our control.
If your item is not in stock we will contact you to advise delivery timescales where you will have the opportunity to amend or cancel your order.  We may be able to offer an alternative product if you are unable to wait.
Collection from store in unavailable.
Tax Charges –
All prices stated exclude VAT.  VAT is added during the checkout.
Guarantee - Our prices may be low, but you can be assured of quality products. All goods carry a one year guarantee unless otherwise stated on the manufacturers packaging and are tested to British and European Standards. All dimensions quoted are approximate.
Returns –
1. Faulty Products
    a) Products that are faulty must be returned within the manufacturers warranty period which is usually 12 months unless otherwise stated.
    b) The complete product must be returned unless, if agreed by the Company, a specific part may be returned.
    c) Products within the manufacturers specific warranty period will be repaired, replaced, or a refund given at the discretion of the Company.
      Best Electrical Supplies do not accept liability for indirect or consequential loss.
2. Non-Faulty Products
    a) Products must be complete and in their original packaging with any instruction leaflets in a resalable condition.
    b) Products must be returned within one month of the purchase date.
    c) Refunds for any products not required are at the discretion of the Company.
    d) Non-standard products that have been ordered specially cannot be refunded under any circumstances.
3. Procedure to return products (or requesting a replacement)
Please contact us  and have ready the following information:
    a) The invoice number
    b) The date of purchase
    c) The product code(s)
    d) The reason for returning the products
You will be advised of how the products will be exchanged or of the issue of a refund.
4. Short or Non-Delivery
If you experience a short or non delivery, please contact us with the following information:-
    a) The invoice number
    b) The date of purchase
    c) The product code(s)

Our sales advisers will investigate the problem and refer back to you as soon as possible.
Privacy Policy
By completing and submitting the electronic order you are purchasing goods from Best Electrical Supplies.  Once an online order has been placed we will email you to advise dispatch.  If for any reason we are unable to dispatch your items we will contact you to advise.  That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time BEST ELECTRICAL SUPPLIES sends the email to you (whether or not you receive the email).
Legal –
The contract will be made under English law and subject to the jurisdiction of the courts of England & Wales.

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